Responsive help desk
Real people on chat, email and phone who know your setup.
IT that just works.
A responsive help desk and proactive monitoring that fix problems before your team notices them.
24/7Monitoring
< 0 hrPriority response target
MonthlyHealth reports
0Point of contact
What's included
Everything your team needs to just get on with work.
One monthly plan covers the help desk, the monitoring and the boring-but-critical maintenance.
Proactive monitoring
Servers, networks and devices watched around the clock.
Patch management
Updates tested and rolled out overnight, not mid-meeting.
Backup & recovery
Backups verified regularly, with tested restore plans.
Device & user management
Onboarding, offboarding and laptops configured in minutes.
Microsoft 365 & Workspace
Email, licences and collaboration tools set up properly.
Response times
Every ticket has a clock on it.
Priorities are agreed upfront, so everyone knows what "urgent" means.
- A named engineer who knows your business
- Clear response times for every priority
- Monthly reports on health, tickets and risks
- Predictable monthly pricing
P1< 1 hr
Critical
Business stopped or security incident
P2< 4 hr
High
A team is blocked with no workaround
P31 business day
Normal
Something is broken but a workaround exists
P43 business days
Request
New setups, changes and questions
Pricing
Predictable, per user, no surprises.
Pick a plan, set your team size and see an indicative monthly figure. Your final quote follows a free onboarding audit.
Indicative monthly fee
—
- Help desk (business hours)
- Proactive monitoring
- Patch management
- Monthly health report
- Backup & recovery
- 24/7 critical on-call
Indicative only. Prices exclude GST and hardware.
Your first month
From handover to hands-off in 30 days.
DAY 1
Onboard
Document every device, account and system.
WEEK 1
Stabilise
Fix the urgent issues and close security gaps.
ONGOING
Monitor
Proactive monitoring and fast help desk.
EVERY MONTH
Review monthly
Reports and recommendations, every month.
Tools & technologies we use
Microsoft 365Google WorkspaceIntuneJamfNinjaOneVeeamFreshdeskZoho DeskFortinetSophosMicrosoft 365Google WorkspaceIntuneJamfNinjaOneVeeamFreshdeskZoho DeskFortinetSophos
What happens outside office hours?
Monitoring runs 24/7, and critical issues are escalated to on-call engineers.
Can you support remote and hybrid teams?
Yes. Devices are managed remotely wherever your people work.
How is pricing structured?
Usually a predictable monthly fee per user or device, agreed upfront.
Let's talk
Ready to start your managed it support project?
Tell us what you're working on. An engineer, not a salesperson, will reply within one business day.